Research Centers

RefTracker empowers information and knowledge organizations to:

  • Manage both information request services and internal assignments
  • Ensure staff provide quality responses within your defined service levels
  • Track and respond to Research projects, Literature search requests, Systematic reviews, New item suggestions, Document delivery requests, ILL’s, Current Awareness, Patent Watch alerts, and much more
  • Manage FOI (Freedom of information) requests
  • Integrate with Outlook for easy user communication.
  • Produce custom, detailed statistics on the work being done

Law Firms

RefTracker allows law firms, academic law libraries and other legal institutions to:

  • See all requests in one place, and filter views by person, location, practice area, type, and deadline date/time
  • View who is working on each request and its current status
  • Integrate with Outlook for easy user communication
  • Provide custom forms and workflows for practice groups, departments, teams and individuals
  • Easily track time and cost information, with auto-export to time/billing systems

Special Libraries

RefTracker, RefChatter and DeskStats enable special libraries of all types to provide quality request answering services including:

  • Manage both information request services and internal assignments
  • Ensure staff provide quality responses within your defined service levels
  • Track and respond to Research requests, Literature search requests, Systematic review, New item suggestions, Document delivery requests, ILL’s, Current Awareness, Patent Watch alerts, FOI (Freedom of information requests), and much more
  • Comments and suggestions, including website comments
  • Requests for training and librarian meetings.
  • Integrate with Outlook for easy user communication
  • Produce custom, detailed statistics on the work being done
  • See all requests in one place, so your staff can work better as one team
  • View who is working on each request and its current status
  • Easily track time and cost information

Academic Libraries

RefTracker, RefChatter and DeskStats provide a complete suite of request management capabilities for higher education institutions who use RefTracker to facilitate:

  • Ensure staff provide quality responses within you defined your defined service limits
  • Track and respond to Research requests, New item suggestions, Document delivery requests, ILL’s, Current awareness, ISBN applications, FOI (Freedom of information requests), and much more
  • eReserve requests
  • Primo (OpenURL) requests and broken link notifications
  • Requests for assistance with library applications such as running ILMS reports
  • Comments and suggestions, including website and catalogue comments
  • Requests for training and librarian meetings
  • Integrate with Outlook for easy user communication
  • Produce custom, detailed statistics on the work being done
  • See all requests in one place, so your staff can work better as one team.
  • View who is working on each request and its current status
  • Management of the internal tasks required to support their Request Management service, and much more

National, State and Public Libraries

RefTracker, RefChatter and DeskStats provide appropriate services for the smallest to the very largest of National, State, and Community Public libraries. They use RefTracker to facilitate:

  • Ensure staff provide quality responses within your defined service levels
  • Track and respond to Research requests, New item suggestions, Document delivery requests, ILL’s, Current Awareness, FOI (Freedom of information requests), and much more
  • Local history and community information requests
  • Copy order services including copyright clearance, digitization requests and managing the digitization process
  • Collection development – managing donation offers and purchase opportunities for rare or historical items.
  • Comments and suggestions, including website and catalogue comments
  • Requests for training and librarian meetings
  • Integrate with Outlook for easy user communication
  • Produce custom, detailed statistics on the work being done.
  • See all requests in one place so your staff can work better as one team
  • View who is working on each request and its current status
  • Management of the internal tasks required to support their Request Management service, and much more

Archives

From national to local archives, RefTracker enables staff to:

  • Respond to requests for assistance in using your records
  • Manage requests to view items
  • Track training and workshop attendance
  • Handle digitization and preservation requests
  • Respond to orders for copies of records or genealogical history
  • Receive Comments and Suggestions

Museums & Galleries

RefTracker helps manage a wide range of services including:

  • Research requests that come in through your library or information service
  • Curatorial requests
  • Requests to view specific items
  • General requests such as opening hours
  • Collection development – handling donation offers and purchase opportunities for rare items – prevent your staff from bidding against each other