Everything you need in one electronic ticksheet!  No counting ticks!

DeskStats provides the perfect solution for Technical and Community colleges where you need to capture statistics about the assistance that you are providing to your students and other patrons, and that assistance is generally provided on the spot rather than backroom research. 

With as little as a click or screen touch, your staff can record statistics about the services you provide.

Reports that analyse the services you provide, and the staffing that you need to provide them, are delivered to you automatically, and ad hoc analysis can be done with just a few clicks.

Capture helpful statistics at each of your service points with minimal staff effort, using DeskStats.    Spend less time and effort gathering statistics.

Couldn’t be simpler or more efficient to use – one touch can capture:

  • how the request arrived
  • what location it arrived at
  • what type of request
  • how much staff time was spent 

Further selections can also capture:

  • whether it was successfully answered
  • type of requester
  • resources that proved useful in answering the request
  • free text comments like “Need more resources about the latest clean energy alternatives”

Rid yourself of tick sheets and the time that you spend collating statistics from them, with DeskStats.

  • Examine statistics with just a few clicks, or have reports sent to you automatically on a scheduled basis. Easy to determine usage levels and any staffing adjustments required.
  • Batch mode option allows for quick entry of multiple services, or recording services in arrears such as after a hectic period.
  • Configure DeskStats to suit your service using the terminology you use, and reflecting the services that you provide.
  • Gather statistics at as many service points as you need – service desks, phone answering services, rovers using iPads.
  • Configure each for the services at that location so the screen is easy to use everywhere.
  • Details of requests that need further research can be collected and passed on to a researcher or backroom research service.
  • Nothing to install. No need for help from your IT department.
  • You are in control of what data is collected and how it is analysed, and great support is readily available from Altarama’s information request specialists.
  • Costs less than the time you are currently spending on analysing tick sheets.

Answer management’s questions about the operation of your service with just a few clicks. Send reports to management automatically:

  • What types of questions are using the most staff time to be answered?
  • How many staff minutes are being used each hour at each service point – how many staff do we need?
  • How busy have we been today? Was it busier than last week?
  • What sort of requests did we handle today?

And much more! Use DeskStats all the time, during audit periods, or for specific studies—it’s your choice.

Request a DeskStats demo or brochure